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wgoat5
Forum SuperStar!
Joined: Sep 15, 2006
Posts: 7438
Location: Kentucky
Birthday: Nov 21
Gallery Supporter Member
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 Posted:
Wed May 14, 2008 2:43 pm |
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I'm gonna say this... By the way your post sounds I know you are truly sorry for this mistake.. and that is what it was. I don't know what to tell you because they did serve the cake and DID NOT contact you....
Am I missing whether the cakes looked alike?
I feel so bad for you!!!!! All I can say is I'M SOOO SORRY  !!!
You will do what you know is right.. then just go on with it.. they ate it.. they weren't without a cake...
and I promise you... YOU DID NOT RUIN THEIR DAY!!! SO chin up my friend and no worries it is behind you 
(((((Hugs)))) |
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leahs
Forum SuperStar!
Joined: Jun 19, 2007
Posts: 2007
Location: Louisville, KY
Birthday: May 29
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Wed May 14, 2008 2:54 pm |
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I have to agree with someone in this thread that 100% refund is due to both brides. Even the one who is not asking for a refund. You did not live up to your contract, and therefore should give all the $ back to each bride. |
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auntginn
Forum Addict
Joined: May 31, 2007
Posts: 535
Location: Los Angeles, CA
Birthday: May 04
Gallery Supporter Member
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Wed May 14, 2008 2:59 pm |
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Oh Wow!!! That is a horrible mistake for everyone concerned. I'm sure we can all feel for you in this situation and you are right to hope that you have learned from your mistake and will take better care not to go thru this again. However, I'm sure from the brides view, she feels she had a contract with you in which you did not meet and I'm sure she feels justified in asking for the refund.
I'm not trying to bash you. I feel like the others that this warrents a full 100% refund. She may tell others about this, but she will also be left with the fact that you as an honest, straight forward business person corrected your mistake.
I'm sooo sorry to hear you had what turned out to be a bad weekend, but things will get better. |
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DebBTX
Junior Member
Joined: Dec 25, 2007
Posts: 88
Location: Texas
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Wed May 14, 2008 3:12 pm |
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I honestly believe you should refund 100% to both brides. I would send each refund in a beautiful card with an apology. |
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Amanda518
Regular Member
Joined: Nov 06, 2007
Posts: 133
Location: Houston TX
Birthday: Apr 04
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Wed May 14, 2008 3:15 pm |
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I feel bad that they got mixed up also.. I am sorry that happened. But if I was you I wouldnt not refund the whole amount back because they still served the cake I would refund them everything but a portion of the material cost that way you can still get some of the amount back from them eating the cake. I mean they still got cake to eat and like my husband said part of the value of a cake is for the looks and elegance of it on the table, SO if their designs were not mixed up then I would only refund some of it back.
Hope you are able to figure everything out.. |
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Cakebelle
Regular Member
Joined: Mar 21, 2008
Posts: 173
Location: NYC
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Wed May 14, 2008 3:18 pm |
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I feel the same as the other members, it's unfortunate that it happened to you, but I would give a full refund to both the brides.
Remember that you've worked so hard to build up your reputation, something like this will travel far and wide, and once it's lost, there is no way that you can gain back that trust of customers again.
It may be money out of your pocket but it's something you'll have to do to protect your good name.
You learn something everyday! Remember- afterall tomorrow is another day!
I feel so bad for you ((((((hugs))))))
Hope this helps.
~Vicky. |
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Sugar_Plum_Fairy
Forum SuperStar!
Joined: Aug 30, 2006
Posts: 2211
Location: Somerset County, NJ
Birthday: Jun 03
Gallery Supporter Member
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Wed May 14, 2008 3:23 pm |
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Yep, I'm with those who said you should refund 100% to both brides. I know that really hurts, especially when you consider all the costs for ingredients and supplies and time spent, but hopefully you won't lose future clients if you do right by these two and might even gains some extra ones when they hear how you rectified the situation.
Oh, and some one else (DebBTX) also mentioned the apology card; I think that is a great idea. You obviously feel terrible about this, let them know. Inserting into the cards a gift certificate for 10% off future cakes is not a bad idea neither as it will encourage them to return and recommend you to relatives and friends in spite of the mistake (most likely). It shows you care.
(((((Hugs))))) to you! |
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Carson
Frequent Member
Joined: Mar 28, 2007
Posts: 383
Location: Manitoba, Canada
Gallery Supporter Member
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Wed May 14, 2008 3:27 pm |
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Thankfully I can ONLY do 1 wedding per week. Sorry to hear about your problems. |
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diamond
Junior Member
Joined: Mar 09, 2006
Posts: 20
Location: MYRTLE BEACH SC
Birthday: Jan 19
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Wed May 14, 2008 3:37 pm |
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well i feel you should give something to her some money or another cake....you spent time and money into supplies... i would write a nice letter to her or talk to her and let her know....i would not give back the whole refund....  making cakes are not cheap and not free....what would a upscale bakery do like....... charm city cakes what would they do......hmmmm  |
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summernoelle
Forum Addict
Joined: Mar 08, 2007
Posts: 927
Location: Dallas Area
Birthday: Dec 25
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Wed May 14, 2008 3:59 pm |
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| diamond wrote: | | well i feel you should give something to her some money or another cake....you spent time and money into supplies... i would write a nice letter to her or talk to her and let her know....i would not give back the whole refund.... making cakes are not cheap and not free....what would a upscale bakery do like....... charm city cakes what would they do......hmmmm |
They would probablly give it all back and apologize profusely. But, they also have enough capital to give the money back-if it happened to me, I would be afraid I wouldn't have enough to give a refund and take the loss on supplies. |
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alittlesliceofhaven
Regular Member
Joined: Apr 09, 2007
Posts: 173
Location: Southern California
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Wed May 14, 2008 4:44 pm |
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I agree to both 100% refund. I am a bit confused though - Did you deliver the wrong cake to each party or did you make the right design but with the wrong flavors?
Were they both the same number of servings? Same number of tiers? Same color? Same general design? Was the only difference that one bride also had a sheet cake for serving purposes?
What I'm getting at - is obviously each bride ordered a specific design and neither got what they were invisioning. Yes, they both served a beautiful and yummy cake - but not what they invisioned. I know at my wedding, I didn't see the cake until I entered the hall with my new husband for dinner. Even if I had seen it prior to, I would be too busy with other things to find a cell phone, find my cake lady's phone number and deal with it.
It sounds like you have a full on cake business and you are not just doing it as a side hobby. I am glad you have a contract in place, but this situation was one you never dreamed about. I agree that your reputation is on the line - you can make it a win win for everyone. Do you have pictures you are willing to post to this user ID so we can see them?
Keep us posted as to their responses. Then let it be water under the bridge. |
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leannewinslow
Frequent Member
Joined: Aug 26, 2007
Posts: 256
Location: Seattle, WA
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Wed May 14, 2008 5:18 pm |
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i am so sorry this happened to you.
I understand you must feel aweful. The blessing in this situation is that atl east there were no mix ups regarding food alergies. It's not nice to get the wrong flavor of cake but is certainly devastating to get a cake you are alergic to.
your pride might be hurt but it sounds like you will recover your reputation by offering an appropriate refund. |
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dttcb
Junior Member
Joined: Jan 10, 2006
Posts: 31
Location: Indianapolis (Carmel)
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Wed May 14, 2008 6:08 pm |
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Oh, I am so sorry this happened!!! I would agree (and thought this from reading the first responses) that you should refund 100% to both brides! I know that is a lot, but like others said, even the bride who said she didn't want a refund will be telling this story...and you don't want the public to hear what happened without her telling the "happy ending". As for the bride who wants the refund, I would certainly give her ALL of her money back, and a free anniversary (or other party cake). It seems like a lot, but depending on where you are, and how big your business is, news travels FAST! If this is your livelihood, you have to go over and beyond what you think you should do.
I appreciate your honesty in telling us about this situation! You have helped us all by making sure we are all careful the next time we deliver multiple orders!
I hope you are ok, and don't fret...we all make mistakes!
Thanks for sharing, you are strong! Don't let this get you down!  |
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lionladydi
Forum Fanatic
Joined: Jun 04, 2005
Posts: 1470
Location: Willow Spgs, MO
Birthday: Jul 12
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Wed May 14, 2008 6:17 pm |
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Oh my goodness. I am so sorry this happened to you. I would have to agree about the refunding. If the one bride doesn't want a refund, then tell her you'll give her so much off of her next cake. Perhaps you could keep this in mind a year from now and make them each a nice anniversary cake--maybe give them a gift certificate for them.
I just can't imagine how badly you must feel. Just keep your chin up and know that all of your CC friends are sympathizing with you.
Diane |
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Tomoore
Forum Addict
Joined: Oct 28, 2006
Posts: 571
Birthday: Nov 19
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Wed May 14, 2008 6:39 pm |
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I can understand how bad you must feel. So sorry. However, I agree. The bride should not pay anything at all. |
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