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jen1977
Forum SuperStar!
Joined: Feb 22, 2006
Posts: 2578
Location: Ohio
Birthday: Feb 15
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 Posted:
Wed May 14, 2008 1:00 pm |
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I would refund the full amount since she didnt get the cake that she ordered. I'm assuming that hte flavors were different. Did she get less cake, less expensive fillings and decorations? I'd refund the full amount anyway. She really had no choice but to serve the cake to her guests. |
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mmgiles
Frequent Member
Joined: Sep 14, 2006
Posts: 419
Birthday: Apr 04
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Wed May 14, 2008 1:00 pm |
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I would refund the entire amount. The fact that she got the right sheet cake is just a bonus for her inconvenience, and shouldnt be charged for it, in my opinion. I would also make a small cake to look just like the one she ordered. This might be 4,6,8 but that would be what I did.
My biggest fear is ruining someone's wedding day. |
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jennifer7777
Frequent Member
Joined: Dec 30, 2006
Posts: 289
Location: CA
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Wed May 14, 2008 1:03 pm |
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| lu9129 wrote: | I'm just wondering, who signed off on the cakes?
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I was wondering the same. I would refund the total amount LESS the amount of the sheet cake, which was right.
Sorry you had this experience. |
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bigmama1961
Forum Addict
Joined: Sep 20, 2007
Posts: 510
Location: Tennessee
Birthday: Sep 12
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Wed May 14, 2008 1:07 pm |
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I too agree with everyone else just refund her because everyone will hear and this isnt good for your business.I am so sorry, I would just keep saying you are sorry thats all anyone can do just a bad mistake we all make them...And you will feel better in the long run and it is the right thing to do..Do what you feel is right I believe you already have the answer you just need to be insured... |
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liapsim
Junior Member
Joined: Jul 06, 2007
Posts: 78
Location: Jefferson, Ga
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Wed May 14, 2008 1:17 pm |
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I have to say I'm with the other members. At least you don't have to refund both brides...live and learn I guess!
Better luck next time! |
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pastryjen
Forum Addict
Joined: Mar 30, 2007
Posts: 764
Location: Ontario, Canada
Birthday: Dec 20
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Wed May 14, 2008 1:25 pm |
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I would bet whoever signed off on the cake didn't know what it was supposed to look like - assumed that because it was a cake, and set up properly it was fine.
Yep, I too would refund the entire amount. |
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MeMo07
Regular Member
Joined: Feb 26, 2008
Posts: 157
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Wed May 14, 2008 1:27 pm |
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Did they not have your cell phone number to call you immediately? I guess I'm not understanding why it wasn't taken care of before they got to the point of having to cut it. |
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Cakes4UsAll
Newbie
Joined: May 14, 2008
Posts: 3
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Wed May 14, 2008 1:35 pm |
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Thanks so much to all of you - I knew that if I asked someone would set me straight. I think my embarrassment was clouding my judgment because I should have know this myself. I will be issuing a refund immediately just to deal with this quickly and move past it.
I still don't know how it happened but I know it won't happen again! Thanks....
btw - they did have my cell phone and the does kill me a bit because if they had just called - there was enough time that I cold have corrected the mistake - but hey, it's still my fault so I can't really complain. It would have been nice for them to call though...lol |
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CoutureCakeCreations
Frequent Member
Joined: Jun 28, 2007
Posts: 322
Location: Chesterfield, Virginia
Birthday: Apr 29
Gallery Supporter Member
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Wed May 14, 2008 1:41 pm |
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I was also wondering why you were not notified immediatly, but like you said, just move it passed you and issue the refund!!
Hey you live and you learn. That is all you can do!! |
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revel
Frequent Member
Joined: Sep 27, 2006
Posts: 354
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Wed May 14, 2008 1:42 pm |
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For the bride who was cool with the mix-up i don't think i'd giver her a refund..i'd probably give her a 50% off her next cake order..That way she'll come back and you can make that cake extra special.
For the other bride, i'd giver her a full refund and a 10% off her next cake order
I'm so sorry that happened! Easy enough to do though. |
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all4cake
Forum SuperStar!
Joined: Jul 02, 2006
Posts: 2163
Location: NC
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Wed May 14, 2008 2:18 pm |
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I agree...100% refund. She had no choice but to serve the cake...so, that shouldn't even be part of the "but" factor.
I check-double check-triple check....
name, description of cake and destination are all highlighted on the order form along with Day-Date-Time.
I would be bummed out about the money but it's the embarassment that would follow should something like that happen that keeps my CYA list so long. |
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TheCakerator
Forum Fanatic
Joined: Oct 30, 2005
Posts: 1549
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Wed May 14, 2008 2:21 pm |
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I didn't read through all the post's so forgive me if I am repeating someone else, but I think you should give 100% of the refund back. Even though she served the wrong cake, she had to serve something to her guest's since they didn't know that was the wrong cake delivered. It was her big day, and she put her faith into your work and competence that you would do right by her which unfortunately all you did was provide her a cake, not her design and not her flavors. I think it's only fair to give back the full refund. |
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tirby
Forum Addict
Joined: Mar 29, 2005
Posts: 746
Location: Idaho
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Wed May 14, 2008 2:22 pm |
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I don't do more than 1 wedding at a time. But as far as them not calling you. Just to make it known. I have had MANY, almost all , brides just trust that you are doing what they expect and they don't go look at the cake BEFORE the reception. Most of my brides don't even see the cake untill they walk into the reception hall after the wedding. And sadly by then it really is to late to do much. (and why complain in front of all the guests).
So I can see why no call during that time..... |
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melysa
Forum SuperStar!
Joined: Sep 17, 2006
Posts: 3260
Birthday: Nov 11
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Wed May 14, 2008 2:22 pm |
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i just read the first page, so not sure if this has been mentioned on page two...
i would refund 100 percent to BOTH (ouch, i know) brides. because i agree that word of mouth works both ways. i think although the one bride is understanding and didnt ask for the refund, if you do, she is ten times more likely to refer you because of your kindness and extra effort to make things right. and of course, the angry bride...she is less likely to spread bad word of you. she'll still be frustrated, but at least she'll know that you fixed the situation to the best of your ability. |
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summernoelle
Forum Fanatic
Joined: Mar 08, 2007
Posts: 1217
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Wed May 14, 2008 2:37 pm |
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Ooooooh, I HATE to say this...but....I think she does deserve the whole refund. I know if it had been my wedding, that is what I would have expected under the same circumstances. Even though they ate it, they had to have something at the wedding to serve, so I think in the situation that can't be used as an argument.
Something that may help is making sure the Bride has some type of rep there to sign for the cake, to make sure everything is right.
Although, I don't feel like you deserve to be treated poorly by her-it was an honest mistake, and you are human!
Give the refund, shake it off, and go on. (((((hugs))))) to you! I am so sorry! |
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