I'm also sorry this happened. But, I agree with your decision to refund the money. And understand, the day of the wedding, the bride is too busy to look at the cake and may not know about the cake to call. They have so much going on, the cake is not their first priority. But, hopefully, you can move on and some of us can learn from your oops.
maggiev777 Frequent Member
Joined: Jan 01, 2007
Posts: 215
Posted:
Wed May 14, 2008 7:18 pm
I'm very confused. Were the designs, colors, sizes the SAME, or different?
ITA with posters about giving a full refund less the correct sheet cake, unless the ONLY difference between the two cakes was flavor. If all they got was the wrong flavor but they did get the design they asked for then I'd be more apt to give partial refunds.
Re: not contacting you sooner - like PP, on my own wedding day I didn't see the cake until I walked into the reception hall after the ceremony. It never occurred to me that anything would go wrong with it. And if something had, I would have called the cake lady after the reception, or probably even the next day. Why interrupt everything to call the cake lady?
Also, I find it so strange when bakers say that they will give less of a refund because the cake was served. What are you supposed to do at a wedding (or even just a regular party) with the wrong cake? Just have no dessert? IMHO that would be far worse for business than the refund would be, because word would spread throug hthe reception that the reason there is no cake is that the wrong one was delivered. Guests would say think that was weird that it wasn't just being served anyway, and what would you tell them? My cake lady won't give me a refund if you eat this cake? If I was a guest at a wedding and the bride said that, I would ask who the cake lady was and let it the word spread. Delivering the wrong cake (or having it collapse, or whatever) is bad enough, but then to expect a bride to just not serve any cake at all - have no pics of a cake cutting! - is just adding insult to injury.
By the way, I'm not saying all of this to be harsh to the OP!!! I really am sorry that this happened. Everyone makes mistakes - just make the best of it and move on! It will be okay. My comments above are just generically about the idea that if they served the cake they somehow deserve less of a refund.
justducky Frequent Member
Joined: Nov 14, 2005
Posts: 229
Birthday: Dec 12
Posted:
Thu May 15, 2008 5:55 am
I just want to say, I am sorry this happened to you and thank you for sharing so that we can all learn from this situation. I know it will all turn out well for you!
cvigil Junior Member
Joined: Aug 12, 2007
Posts: 80
Posted:
Thu May 15, 2008 5:42 pm
I see that everyone is already in agreement as far as opinions are concerned so I won't throw mine out there. I just wanted to say that I'm SO sorry that this happened. I think that you should just take comfort in the fact that this is the kind of mistake that will NEVER happen again. That is really the only thing that you can do at this point. I hope all goes well for you.
cupcake900 Junior Member
Joined: Apr 02, 2008
Posts: 75
Posted:
Fri May 16, 2008 12:20 pm
I agree that a full refund should be given to both brides. From your original post it sounds like each bride got the other one's cake. If that's the case then they both received the completely wrong order. Someone wondered what a big bakery would do. I can tell you. My friend got married a couple of years ago (before I started doing cakes) and she ordered her wedding cake from a large chain store. She ordered a three tiered cake with purple flowers. When she picked it up the day of her wedding the cake had bunches of purple grapes on it instead of purple flowers. The cake was beautiful, but it wasn't what she had ordered. Of course, they didn't have time to fix it as it was her wedding day and she had to have cake to serve to 200 guests so they refunded all of her money and let her take the cake they made for her anyways. I think that was a very nice thing of them to do, but I still insisted I would never order a cake for something important from them because they messed hers up. Word travels fast and something like giving someone the wrong wedding cake can really ruin your reputation so you might want to consider going above and beyond to make the situation right.
vicmic Junior Member
Joined: Apr 26, 2007
Posts: 47
Posted:
Fri May 16, 2008 12:35 pm
Please give the brides their money back and let them move on as well as yourself. At my daughters recent wedding I was unhappy when I saw her cake because it was leaning, not horrible but being a baker we notice. My daughter didn't see her cake until after the ceremony. Everyone there said the cake tasted GREAT. I never mentioned the leaning to my daughter until after her honeymoon, why stress over something you can do nothing about at the time. However when I asked my daughter weeks later if she called the bakery to complain, she said no, she was done with the wedding and that a little lean in the cake didn't stop her wedding from being perfect to her, so just let it go. That's what you need to do and the brides as well. Give them their money back if they want it and let go so it doesn't become a bad memory of a beautiful day
erinalicia Frequent Member
Joined: Aug 31, 2007
Posts: 474
Location: Concord, NC
Birthday: Jan 24
Posted:
Wed May 21, 2008 8:40 pm
I just saw this thread and wanted to throw my opinion out there. I think a refund is in order to both brides, BUT I don't think you should refund 100%. They each got a cake and it was edible. I think you should deduct the cost of ingredients and give the rest back as a refund and offer to make a free anniversary tier.
Either way you do it, I think a refund is appropriate. I'm sure you've already chosen what you are going to do, but I just wanted to throw my opinion out there. Sorry this happened to you though.
I would refund the entire amount as well. Word of mouth is a powerful thing. Hopefully the upset bride will will share her experience and be sure to tell everyone how well you handled the situation. Good luck with this. Don't be so hard on yourself - this could happen to anyone with two brides with the same first name on the same weekend.
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