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playingwithsugar
Forum SuperStar!
Joined: Aug 31, 2005
Posts: 4920
Location: Carrot Cake Should Count As A Vegetable!
Birthday: Nov 20
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 Posted:
Fri Aug 29, 2008 7:30 pm |
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A PITA is a Pain In The Ass
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kcw551
Junior Member
Joined: Mar 03, 2007
Posts: 51
Location: Ft. Collins, Co
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Fri Aug 29, 2008 7:32 pm |
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jules1719
Regular Member
Joined: Jul 30, 2008
Posts: 127
Location: location location
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Sat Aug 30, 2008 2:51 am |
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| kcw551 wrote: | | What's a PITA? |
Indian flatbread. She's an Indian flatbread.  |
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sarahpierce
Frequent Member
Joined: Jun 25, 2008
Posts: 287
Location: southern Wisconsin
Birthday: May 11
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Sat Aug 30, 2008 4:35 am |
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SweetConfectionsChef
Forum Addict
Joined: Jul 21, 2006
Posts: 986
Location: Texas
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Sat Aug 30, 2008 6:52 am |
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I guess I don't understand the problem here. You have a contract with the bride that states what you will provide and what amount she will pay for it. The sister of the bride doesn't factor in anywhere in this situation. Who cares if she doesn't like it....it's not her cake! You can't please everyone.  |
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jules1719
Regular Member
Joined: Jul 30, 2008
Posts: 127
Location: location location
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Sat Aug 30, 2008 7:44 am |
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| SweetConfectionsChef wrote: | | I guess I don't understand the problem here. You have a contract with the bride that states what you will provide and what amount she will pay for it. The sister of the bride doesn't factor in anywhere in this situation. Who cares if she doesn't like it....it's not her cake! You can't please everyone. |
You are right, and I need to get that through my head. But the sister claims she is speaking for the bride. The whole thing is twisted and a waste of breath. I didn't change a thing, and am 100% sure this cake rocks. Seriously.
I ultimately don't care what the sister thinks. I talked to the bride once, but apparently there was much discussion on their end after our chat which prompted a call from the sis.
Also, I posted previously that I bend alot for my clients, and would have for this bride had they chosen a different tack. Contract aside, it's not in my best business interest to "not care" what the sister claims the bride wants. Cost is also a factor. I can't "afford" (a pun) to have my reputation dinged at this price point. Sis wouldn't know quality if it shagged her.
Reading the responses to this thread has put the situation in perspective a little.
I can't wait to talk to the florist and the banquet manager. You know they'll have "dirt". |
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indydebi
Forum SuperStar!
Joined: Jul 07, 2006
Posts: 15102
Location: Indianapolis IN
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Sat Aug 30, 2008 7:55 am |
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| jules1719 wrote: | | But the sister claims she is speaking for the bride. |
Then the bride needs to let you know that Sis is the bride's agent and IS speaking for her. For future brides, you can share this story and explain how if you listened to every relative who "claimed" to be speaking for the bride, there's not one bride in town who would have the wedding she was expecting ... she would have the wedding that OTHER people were expecting!
The more I hear this, the more I like the "password" rule that my wedding planner friend told me about! |
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CNCS
Frequent Member
Joined: Feb 24, 2008
Posts: 207
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Sat Aug 30, 2008 8:12 am |
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Sounds like the sis is a control freak. |
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k8memphis
Forum Fanatic
Joined: Mar 21, 2005
Posts: 1302
Location: Memphis 10 C
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Sat Aug 30, 2008 8:17 am |
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Wow what a mess. I do the 'no changes after a certain date' thing. I advise that I can add kitchen cakes after a certain date but no changes.
C'mon, within four days? That's just silly.
I mean you not only need to protect/save yourself you need to save them from themselves too. The ultimate in customer service here would be to stop the insanity.
When I book a cake I literally convincingly say, "Worry about the flowers, worry about the out of town guests, worry about whatever you want but don't worry about the cake. I will take care of everything for you."
I make it as done a deal as possible. |
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newmansmom2004
Regular Member
Joined: Jan 22, 2007
Posts: 138
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Sat Aug 30, 2008 8:18 am |
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You didn't miss anything. The sister is being a major buttinsky and needs to shut her pie hole...er, cake hole.
OK, now that that's off my chest - LOL - I wouldn't even take anymore phone calls from the sister. The bride is the client, not the sister, and if the bride is happy with what she chose then that's all that matters.
And now you also know that if the sister calls for any orders in the future you can tell her you're booked and refuse the order. There's not enough money in the world to make it worth putting up with people like this. |
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shellzey
Regular Member
Joined: Aug 19, 2007
Posts: 198
Location: oklahoma
Gallery Supporter Member
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Sat Aug 30, 2008 8:47 am |
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i would tell the sis that you can only accept changes from the bride. to have her call you |
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weirkd
Forum Fanatic
Joined: Jan 07, 2007
Posts: 1669
Location: Hurlock, MD
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Sat Aug 30, 2008 8:54 am |
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Sounds like you need to add a line in your contract. I have that when the final payment is due that there are no longer changes in the design or cake after this point. They have to understand that your spending money to make this cake and that your not going to be able to just get rid of a seven tiered cake on the spot. You baked to what the bride ordered. End of story. I would in the nicest way possible tell the sister that "your sorry that she doesnt like the cake but this is what the bride and groom ordered and since the wedding is four days away there are no longer any changes allowed to be made." And then end it. Dont talk to her, she isnt your client. And it sounds like you have already earned above and beyond what she paid for it. And with the way today's society is, I wouldnt ass kiss your clients like that. THey are basically walking all over you for it. And your the one that is suffering. They KNOW that no one else would do this so they are taking advantage. Dont let them!
And if you have to, PM Indidebi, she is great with telling people to kiss her asfault in a professional manner! |
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sandykay
Junior Member
Joined: Jun 02, 2006
Posts: 49
Location: Cape Coral,Fl
Birthday: Dec 30
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Sat Aug 30, 2008 8:58 am |
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Jules, I'm really sorry you had to deal wtih someone like that, appearently she doesn't have good taste. Like someones esle said you can't please everyone.
But if she is this envolved I'd make sure when you set the cake up you have plenty of wittness as to what it looked like before you leave, she sounds like the type to come along and mess it up on purpose just to be spitefull.
I have the faith that the Bride and her guest are going to LOVE it. |
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SweetConfectionsChef
Forum Addict
Joined: Jul 21, 2006
Posts: 986
Location: Texas
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Sat Aug 30, 2008 5:34 pm |
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| jules1719 wrote: | | SweetConfectionsChef wrote: | | I guess I don't understand the problem here. You have a contract with the bride that states what you will provide and what amount she will pay for it. The sister of the bride doesn't factor in anywhere in this situation. Who cares if she doesn't like it....it's not her cake! You can't please everyone. |
You are right, and I need to get that through my head. But the sister claims she is speaking for the bride. The whole thing is twisted and a waste of breath. I didn't change a thing, and am 100% sure this cake rocks. Seriously.
I ultimately don't care what the sister thinks. I talked to the bride once, but apparently there was much discussion on their end after our chat which prompted a call from the sis.
Also, I posted previously that I bend alot for my clients, and would have for this bride had they chosen a different tack. Contract aside, it's not in my best business interest to "not care" what the sister claims the bride wants. Cost is also a factor. I can't "afford" (a pun) to have my reputation dinged at this price point. Sis wouldn't know quality if it shagged her.
Reading the responses to this thread has put the situation in perspective a little.
I can't wait to talk to the florist and the banquet manager. You know they'll have "dirt". |
Actually it would be in your best business interest to not care what the sister claims the bride wants...that's what it is...a claim. I would be totally pissed if I ordered a cake and the person making it made any changes to it without speaking to me personally. I would think your reputation could be in severe jepardy for not following the signed contract and making changes based on a relatives opinion. But that's JMO.
I can't wait to hear how this plays out.... |
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littlecake
Forum Fanatic
Joined: Sep 18, 2006
Posts: 1646
Location: the fine line between genuis and insanity
Birthday: Nov 21
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| Posted:
Sat Aug 30, 2008 7:19 pm |
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i think clients are the worst part of doing business, some of these people (i think) seriously need some medication....or perhaps a real problem....but they give us $$$...so what can you do?
waiting with baited breath...post a pic, when you tell us..."the rest of the story..." |
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