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Kiddiekakes
Forum SuperStar!
Joined: Jul 07, 2004
Posts: 3624
Location: Calgary,Alberta,Canada
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 Posted:
Wed Oct 01, 2008 5:18 am |
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I had a regular customer who contacted me last Sunday for a cake for this sunday for her daughters first birthday.So I emailed pictures etc...It took her 4 days to hum and ha and ask stupid questions which could have all been asnwered on my website..she knew this...Finally I emailed her yesterday saying basically.."Look..I need to know because I will be baking my orders by wednesday and I have several other cakes that need attention also so do you want a cake or not"...not in those exact words.She pestered me on and off over the last 4 days and now she emails...We don't need the cake for sunday...we are going to bake our own cupcakes!!  
I mean this just pisses me off because she wasted my time and then basically says I don't want to pay your prices!!I even went out of my way to take this last minute booked cake on as I require more than a weeks notice.Grrr some people!!!Never again...If you wait until 4 days before to order a cake...which many do...it will be NO!! |
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grama_j
Forum Fanatic
Joined: Sep 03, 2005
Posts: 1736
Location: Ohio
Birthday: Apr 07
Gallery Supporter Member
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Wed Oct 01, 2008 5:30 am |
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"WHY"....... WHY do they do it ? I'm sorry you are upset, and next time stick to your guns...... Is it even POSSIBLE we can train them ? 
((( HUGS )))) |
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Mac
Forum SuperStar!
Joined: Jul 20, 2005
Posts: 2281
Location: East Texas
Birthday: Aug 29
Gallery Supporter Member
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Wed Oct 01, 2008 5:40 am |
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Unfortunately, there are a few that are untrainable!
And sometimes they have to be put down so as not to subject others to their radical and sometimes dangerous behavior....HeHeHe! |
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littlecake
Forum Fanatic
Joined: Sep 18, 2006
Posts: 1646
Location: the fine line between genuis and insanity
Birthday: Nov 21
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Wed Oct 01, 2008 6:08 am |
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i think the yappy customers that waste your time are the worst part of this business....besides taxes HA HA |
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TooMuchCake
Forum Fanatic
Joined: May 01, 2005
Posts: 1506
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Wed Oct 01, 2008 6:13 am |
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LOL, I've been dealing with (seems like) all the needy customers in the world for the past month. At least it's not just me!! I'm sorry she cancelled after using up so much of your time. I totally hate that.
Deanna |
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Pookie59
Regular Member
Joined: Jun 12, 2008
Posts: 198
Location: Mesquite, Texas
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Wed Oct 01, 2008 10:15 am |
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People will do that as long as they can get away with. My step-daughter's mother went to the local grocery store on the morning of her daughter's birthday (Wed.) to order cupcakes for her party that Saturday. I'm sure in her mind she's thinking, well it only takes an hour or so to bake cupcakes so why should I order far in advance. People are just clueless. |
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GeminiRJ
Forum Fanatic
Joined: Aug 28, 2006
Posts: 1935
Location: Omaha, Nebraska
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Wed Oct 01, 2008 10:53 am |
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There are some people who firmly believe that by waiting until the last minute, they will be ensured a "fresh" cake. I overheard someone comment to someone else that this is what they do. Too bad it was at the grocery store, where they truck in frozen cakes and do NOT bake fresh on site! And grocery stores rarely turn down an order, so people are used to ordering a day or two ahead of time and having no trouble getting their cake. |
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chutzpah
Forum Addict
Joined: Apr 12, 2008
Posts: 851
Location: nowherenearchurch
Birthday: Mar 12
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Wed Oct 01, 2008 11:34 am |
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littlecake
Forum Fanatic
Joined: Sep 18, 2006
Posts: 1646
Location: the fine line between genuis and insanity
Birthday: Nov 21
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Wed Oct 01, 2008 1:23 pm |
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| chutzpah wrote: | | shoot her. |
HA HA HA HA HA...snort!
you're getting a little more testy 
but ya know...sometimes a slap just won't do it. |
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chutzpah
Forum Addict
Joined: Apr 12, 2008
Posts: 851
Location: nowherenearchurch
Birthday: Mar 12
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Wed Oct 01, 2008 1:25 pm |
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Yup........ I had a horrid customer at work today.... she actually screamed at me. |
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SugarFrosted
Forum Fanatic
Joined: Apr 10, 2006
Posts: 1282
Location: LR,AR
Birthday: Jun 27
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Wed Oct 01, 2008 2:30 pm |
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I give a deadline to anyone who requests info about a cake. I say "Because yours is not my only order, and I have a lot of details to attend to for each cake I make, I need to hear final details back from you by 5PM on X day. If I have not heard back from you by then, I will assume you don't want/need the cake." The deadline is usually 4-5 days before the event date. My clients must believe me, because most call me with details within a day of the initial contact and many give me final details when they place the order. |
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indydebi
Forum SuperStar!
Joined: Jul 07, 2006
Posts: 15102
Location: Indianapolis IN
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Wed Oct 01, 2008 4:20 pm |
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Before pictures are exchanged ... before design is discussed .... before any time is invested .... ask one simple question:
"How much is your budget for this cake?" which is usually followed by, "oh .... well, here's what I can do for that amount."
Avoids all of these types of problems. |
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dkelly27
Forum Addict
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Joined: Aug 16, 2008
Posts: 558
Birthday: Nov 16
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Wed Oct 01, 2008 4:36 pm |
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| indydebi wrote: | Before pictures are exchanged ... before design is discussed .... before any time is invested .... ask one simple question:
"How much is your budget for this cake?" which is usually followed by, "oh .... well, here's what I can do for that amount."
Avoids all of these types of problems. |
What great advice.....short and sweet  |
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Dale
Frequent Member
Joined: Jun 26, 2005
Posts: 430
Location: NC
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Wed Oct 01, 2008 7:33 pm |
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Smile at them...as you cover their face with a pastry bag at 2 in the morning and choke em into cake oblivion. |
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moxey2000
Frequent Member
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Joined: Feb 23, 2007
Posts: 386
Location: Andros Island, Bahamas - Supporting Our Troops!
Birthday: Mar 08
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Wed Oct 01, 2008 8:09 pm |
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My favorite is the guy that works down the hall from me.
He says "do you make carrot cake?".
I say, "Why yes, I do".
"will you make me one when you have the time?"
"I'll make one for whenever you would like"
"whenever you get a chance will be fine"
"well, you really need to place an order"
"no, no, just whenever"
OK, now it's 3 weeks later and he comes to my office and says "when will I get my carrot cake?"
"WHEN YOU ORDER ONE!!" |
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