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PennySue
Forum Addict
Joined: Dec 13, 2005
Posts: 795
Location: So CA
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 Posted:
Tue May 01, 2007 4:50 pm |
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Ok, this is scary. I just placed an order online with  Global Sugar Art. Within 3 minutes, I got a phone call from a lady who also lives in So. California. She was just about to place an online order also when all of my information popped up on her computer screen!! I mean everything...name, address, credit card number (she did not tell me the number nor did she ask me for it, so I am confident she was legit) anyway there was the whole thing. She was kind enough to call me and to tell me what she had seen. She also said she would never order from them again. I'm on the phone with my bank as I type blocking the card. Tried calling GlobalSugarArt.com but they are closed for the day. I'll have to call them tomorrow. Anyway, don't know what else to say except PLEASE, be careful!!!!! |
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wgoat5
Forum SuperStar!
Joined: Sep 15, 2006
Posts: 7553
Location: Kentucky
Birthday: Nov 21
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Tue May 01, 2007 5:03 pm |
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Thank you Penny Sue I was just looking on their sight !!!! Won't be going there!!!!!!!!!
THANK YOU! |
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luvbakin
Forum Addict
Joined: Jun 01, 2006
Posts: 699
Location: California
Birthday: Apr 17
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Tue May 01, 2007 5:46 pm |
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What a nightmare!!!! Thanks for the heads up. |
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PennySue
Forum Addict
Joined: Dec 13, 2005
Posts: 795
Location: So CA
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Tue May 01, 2007 9:04 pm |
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Just a follow-up...this is certainly a glitch with them as I have ordered from them many times before. I think from now on, I'll do ordering by phone with all of the vendors I work with. A little more of a hassle but I won't worry as much. I'm still amazed that that sweet gal called me. |
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PennySue
Forum Addict
Joined: Dec 13, 2005
Posts: 795
Location: So CA
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Wed May 02, 2007 7:48 am |
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I spoke to the owner of GlobalSugarArt.com this morning. He was very, very upset at the glitch and had shut down the ordering site until his webmaster can get to the root of the problem. As soon as he had heard of it, he erased my info so there could be no other transmission of my data. He is also sending my order to me w/o charge. I am impressed with the speed in which he is handling this and will continue to buy supplies from them, (just over the phone from now on...and that includes all my purchasing, any site). So...don't be afraid to do business with them! Again, I was quite impressed.
Thanks,
Penny Sue |
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indydebi
Forum SuperStar!
Joined: Jul 07, 2006
Posts: 14303
Location: Indianapolis IN
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Wed May 02, 2007 8:56 am |
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Sounds like he took it very seriously. A very good example of good customer service. Still scary.......!!! And you (or they) would have had no idea without that lady calling you. |
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m0use
Moderator
Joined: Feb 04, 2005
Posts: 3913
Location: Hartland, WI
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Wed May 02, 2007 9:43 am |
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 That is scary!
At least he took care of it right away and it sounds like he performed excellent customer service regarding the situation.
I'm amazed at how there is such a lack of customer service nowadays. I'm 27 and I see a lack of it. |
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peacockplace
Forum SuperStar!
Joined: Oct 25, 2004
Posts: 2753
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Wed May 02, 2007 9:53 am |
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Wow. It's things like this that make me want a seperate account to order online with. Maybe I'll look into that now. |
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ChristaPaloma
Frequent Member
Joined: Apr 23, 2006
Posts: 445
Location: Ontario Canada
Birthday: Apr 14
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Wed May 02, 2007 10:01 am |
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Wow that is scary...will they be informing you of what happened? It might be helpful to share whether it was just an internal on their part or was it hackers messing around. If it was totally their fault it might make us feel a little more secure about other so called secure sights. |
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Ironbaker
Forum Fanatic
Joined: Apr 25, 2005
Posts: 1943
Location: Atlanta, GA
Birthday: Oct 02
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Wed May 02, 2007 10:46 am |
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| Quote: | | Wow. It's things like this that make me want a seperate account to order online with. Maybe I'll look into that now. |
funny you mention that...we just a lunch and learn at work on Friday and the topic was identity theft. There were some folks here from the fraud department of a local credit union. This was one thing she highly recommended - having a separate account just for online orders.
Penny - I'm very glad to hear that they rectified the situation quickly and efficiently. That is definitely scary, makes you wonder if she was the only one who saw it. |
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PennySue
Forum Addict
Joined: Dec 13, 2005
Posts: 795
Location: So CA
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Wed May 02, 2007 11:01 am |
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Again, I am so happy with how he handled the situation. It's so true, customer service has taken a nose dive so it is really wonderful to get this kind of response. I totally recommend them! Oh, there was no way for him to see who she was and I can't remember her name. |
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VACakelady
Forum Addict
Joined: Nov 10, 2005
Posts: 557
Location: Richmond, VA
Birthday: Dec 30
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Thu May 03, 2007 12:17 am |
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I was wondering if anyone ever tried using that Paypal virtual debit card thing. It supposedly generates a new "card number" for you each time you use it so nothing can be captured and used against your will. I just happened to read the info on their site yesterday and this thread reminded me of it. |
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beany
Forum Addict
Joined: Nov 03, 2005
Posts: 586
Location: Western Australia
Birthday: Oct 10
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Thu May 03, 2007 12:37 am |
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I too, am very impressed with the customer service at Global Sugar Art. 
Alan re-sent my book order when it didn't arrive....and when the first order eventually showed up months later, he let me keep the books, free of charge! |
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Jopalis
Forum Fanatic
Joined: Oct 29, 2006
Posts: 1107
Location: Sunny So. CA
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Thu May 03, 2007 12:39 am |
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Scary PennySue! Thanks for the head's up... also good to know how they handled it! Hopefully you won't have any other ramifications. How's your kitchen coming along? Are you baking yet? |
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torki
Frequent Member
Joined: Oct 19, 2006
Posts: 393
Location: Australia
Gallery Supporter Member
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Thu May 03, 2007 1:44 am |
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I use Paypal for any online store that accepts this payment method. The account I use for this I set up for Paypal is a normal savings account with a debit Visa...not a credit card and I use it solely for online transactions. I can also use it like a credit card if needed. I just deposit money in it before I make a purchase!!!!  |
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