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Iloveweddings
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PostPosted: Wed Jul 02, 2008 6:37 am  Reply with quoteBack to top

I thought I would ask before I did. It is another food forum. Can I?
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dailey
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PostPosted: Wed Jul 02, 2008 8:43 am  Reply with quoteBack to top

i think there is only one site here that is off limits? and it has the word "sugar" in it. i think the other ones are fine, though.
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k8memphis
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PostPosted: Wed Jul 02, 2008 8:46 am  Reply with quoteBack to top

There's more than one that have the word sugar in them, Daly.
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loriemoms
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PostPosted: Wed Jul 02, 2008 8:57 am  Reply with quoteBack to top

actually, its not really a site, but an online store that we can't talk about...(I think the program here actually deletes the word!) There are some good reasons for it too...Check out this sugar place at the better business bureau listings sometime!
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dailey
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PostPosted: Wed Jul 02, 2008 9:03 am  Reply with quoteBack to top

k8memphis wrote:
There's more than one that have the word sugar in them, Daly.


lol! o yeah, i forgot! well, its not sugarbuzz...
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loriemoms
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PostPosted: Wed Jul 02, 2008 9:43 am  Reply with quoteBack to top

I tell you, I was so glad (I know sounds wierd) when I heard people complaining about this place,because I thought it was just ME! I stopped going when they wanted to charge me $15.00 shipping for a $3.00 item. I also had them suddenly raise the price of an item on me. I don;t know how they stay in business. I personally don't recommend them..there are so many good places online to buy what you need!
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summernoelle
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PostPosted: Wed Jul 02, 2008 9:56 am  Reply with quoteBack to top

Ooooh I remeber that. I won't use them now.
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loriana
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PostPosted: Wed Jul 02, 2008 10:11 am  Reply with quoteBack to top

Yeahup, believe me the BBB report is just the tip of the iceberg. They have been reported in local newspapers as having bad business practices and there are other articles about them people published before the great server loss a few months ago. But... there are some super-nice companies out there with good selection as alternates.

I really like:
http://www.ahcakedesign.com for some items and their shipping is very reasonable.
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Maria_Campos
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PostPosted: Wed Jul 02, 2008 11:22 am  Reply with quoteBack to top

I did not know that about SC. hmmm I get a lot of stuff from them, it seem I need to start looking else where.
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ac2steachk
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PostPosted: Wed Jul 02, 2008 11:37 am  Reply with quoteBack to top

You all have gotten off the point of the thread...can there be discussion about another site?

I believe there can be, but I'm not an expert on these things.
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yummymummy
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PostPosted: Wed Jul 02, 2008 11:37 am  Reply with quoteBack to top

I too have ordered from SC in the past. I haven't had any problems ...well they did send me the wrong cutter once, but I kept it since it was on my "have to have this"list. I think I'll start shopping elsewhere too, just to be sure I don't have any future headaches. Wink
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OCakes
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PostPosted: Wed Jul 02, 2008 11:41 am  Reply with quoteBack to top

Iloveweddings wrote:
I thought I would ask before I did. It is another food forum. Can I?


Hey - What exactly did you want to talk about? ha ha! I think you just need to say what you want to say, and then we can tell you whether or not we can/want to talk about it...?

To everyone else, thank you so much for the information on SC, I hadn't known either! I'm reading the link now - one sentence was actually enough "Based on BBB files, this business has an unsatisfactory rating with the BBB due to unanswered complaints and a pattern of complaints regarding billing and customer service issues...."
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playingwithsugar
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PostPosted: Wed Jul 02, 2008 12:11 pm  Reply with quoteBack to top

I realize that people who are new to this forum are not aware of this, so I will be happy to tell you --

Previous discussions regarding this company cause many and enormous problems here on CC and for CC owners, so I would suggest strongly that this thread be locked immediately.

Theresa Smile
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loriana
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PostPosted: Wed Jul 02, 2008 12:21 pm  Reply with quoteBack to top

playingwithsugar wrote:
I realize that people who are new to this forum are not aware of this, so I will be happy to tell you --

Previous discussions regarding this company cause many and enormous problems here on CC and for CC owners, so I would suggest strongly that this thread be locked immediately.

Theresa Smile


Hey Theresa, I think we probably shouldn't have hijacked this harmless thread with info on SC. But I have a "but"....

I strongly believe this community runs on goodwill and helpful advice from others as well as promoting reputable dealers like Globalsugarart or AHcakedesign. Sometimes I feel like I owe it to others to tell what I know about them. I just... am completely disgusted with bad business practices on the whole and don't like to hear about a company changing the price on an item and disclaiming by saying "prices are not guaranteed" and charging an arm and a leg for shipping as well as rude replies to customers.

Another but: there are so many nice vendors out there and genuine people like Scott Woolley Clark who answers every email personally and ships before he receives payment, on "trust". He says he has never had an issue yet because where trust is given it is received.

Sorry again if I was part of this thread hijacking Embarassed
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playingwithsugar
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PostPosted: Wed Jul 02, 2008 12:35 pm  Reply with quoteBack to top

loriana -

First, let me say that you are entitled to your opinion.

Now, the situation between CC and this particular company is an extremely sensitive one, and you were a member when all that transpired, so I'm surprised that you don't remember it.

I cannot go into details about this, as I do not feel that I am qualified. Let's just say that it would be better for all of us if the subject were closed asap.

Theresa Smile
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